All returns are subject to incoming inspection. Returned product must be in resalable condition, unopened, unused, and in original packaging. Product cartons/bags cannot be marked or altered. Product seals cannot be broken.


Non-warranty returns or returns resulting from TSI’s error (or manufacturer's error) of unused and resaleble products for credit will be subject to TSI's return policies in effect at the time. For any return that is not a result of TSI or manufacturer error, a restock fee is applicable on any approved return or returns. Product returns must be made within 90 days of purchase (invoice) date.


Configurable components and special-order items are not returnable, unless as a result of manufacturing defect or TSI/manufacturer error.

 

For items regularly stocked at TSI, a 15% restocking fee will apply when a corresponding replacement order of equal or greater value is not placed within one business day of RMA request.

 

For items returned to the manufacturer, either the manufacturer’s restocking fee or a 15% restocking fee, whichever is greater, will apply.  

 

A 15% processing fee may apply to RMA requests that are determined to be ineligible for credit.

 

RMA Request Form

YOUR INFORMATION

RMA INFORMATION